Contact the Editors
This page explains what the editorial desk can and cannot help with, and how to reach the right person for your enquiry.
Check the partner's termsScope of This Page
This contact page covers the editorial work of this independent review site. The site publishes editorial reviews of the broker EightCap for readers in Australia. It is not the broker, it is not affiliated with the broker, and it does not provide financial services, accounts, deposits or advice. Nothing on this site is a recommendation to trade, and nothing here creates a client relationship with any financial firm.
The desk can respond to questions about the editorial content itself: how a review was researched, what sources were used, when a page was last updated, and why a particular point was included or left out. It can also receive corrections, press enquiries and requests to be considered for partnership or advertising. It cannot touch anything that belongs to the broker's own operations.
Please read the two sections below before writing. Most messages that go unanswered are simply sent to the wrong place, and a short glance at the scope will save you time.
What the Desk Cannot Answer
The editors cannot help with account issues of any kind. That includes opening or closing an account, verifying identity, resetting a password, changing account details, checking a balance, tracing a deposit or withdrawal, reviewing a trade, or disputing a charge. These matters sit with the broker, not with this site, and the editorial desk has no access to client records, no ability to act on an account, and no authority to intervene in a complaint.
The desk also cannot answer questions about spreads, leverage, swap rates, execution, platform settings, tax treatment or the suitability of any product for your circumstances. It does not provide financial advice, and it does not comment on individual situations.
If your message concerns an account or a transaction, please send it to the broker through the channels the broker provides. This site cannot forward it, escalate it or confirm that it has been received.
What the Editors Do Answer
The editors answer questions about the review content. If a page states that a fee, a funding method or a platform feature was checked on a given date, the desk can explain how that check was made and what was reviewed. If you believe a fact on the site is out of date or wrong, send the page address and the specific point, and the editors will look at it. Corrections that are supported by a clear source are given priority.
The desk also reads comments about tone, structure and clarity, and it welcomes notes on anything that reads as unclear or overstated. It does not publish guest posts, sponsored reviews or paid placements, and it does not accept requests to change a rating or a conclusion.
For press enquiries, include the outlet, the angle and a deadline. For partnership or advertising enquiries, describe the proposal in plain terms; the desk will confirm whether it fits the site's rules before any discussion goes further. All such enquiries are handled by the editorial desk, not by the broker.
Response Times and Languages
Messages sent through the contact form on this site are read in the order they arrive. The desk aims to reply to editorial corrections and press enquiries within three to five working days. Partnership enquiries may take longer, because they are reviewed against the site's editorial rules. Messages about account issues cannot be answered and will not receive a reply.
The desk reads and writes in English. It can also read messages in common business languages used by Australian readers, but replies are given in English only. Please write plainly and include the page address where relevant; short messages with a clear subject are handled faster than long ones.
